Help Desk Executive
Department : Commercial/ Residential Site
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Reporting To: Property Manager
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Schedule: This is a full time position.
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Job Summary:
You will be in charge of one of the busiest places in the office and Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.
Required Experience and Skill Set:
Bachelor’s Degree or graduate/MBA or related field preferred with min 1 to 2 years of work experience in a helpdesk/end user support role.
Effective communication skills and customer-oriented service outlook is non-negotiable.
Should be physically fit and mentally robust.
Major area of responsibilities and Key Duties:
Providing help and advice to visiting customers in case any help they ask for.
Communicating courteously with customers by telephone, email and face to face.
Investigating and solving customers' problems.
Handling customer complaints or any crises, such as security issues or a customer being taken ill.
Make customers aware of non-accessibility an under construction unit.
Liaise with Security team in case of lost and found and communicate with customer.
Keeping accurate records of discussions or correspondence with customers.
Producing written information for customers, often involving use of computer packages/software/ written communication
Writing reports on analysing the customer service, that Property provides.
Ensure completion if the activities with respect to theta job requests /work orders and acknowledge by the complainants /recipients/ tenants
Maintain complaint tracker (Manual & Electronics)
Developing feedback or complaints procedures for customers to use.
Get customer feedback and liaise with Customer care Manager for any remedial action.
Inform Soft Service Executive in case of any untidiness found.
Inform Security and Help Desk in case of any untoward incident.
Keeping track of Ambulance reading ( Daily reading)
Preparing the Incident report & sharing it with concerned stakeholders
Perform all work as assigned by the Assistant Property Manager as deemed necessary to maintain and operate the Property at an optimum level.
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What we’re looking for:
Excellent phone skills, good listener. Experienced in communicating with senior and executive level managers. Good written and verbal communications, Ability to multi-task in a fast paced, constantly changing environment. Procedure oriented, ability to work a flexible schedule including overtime and workday changes
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