Property Manager
Department : Commercial/ Residential Site
Reporting To: Operation Manager
Schedule: This is a full time position.
Job Summary:
You will be in charge of the entire bouquet of Property Management Services provided and managing daily operations at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. You will be accountable for ensuring that all technical services are as per client’s requirements. All electromechanical operations and their repair and maintenance will be in your purview.
Required Experience and Skill Set:
You will have a Degree /Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 5 to 6 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry.
Effective communication skills and customer-oriented service outlook is non-negotiable.
Should be physically fit and mentally robust.
For residential sites candidates with residential experience will be preferred.
Major area of responsibilities and Key Duties:
Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.
Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s and outsourced agencies towards effective service deliverance.
Maintaining service level agreements and keeping performance indicator scores above excellence.
Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
Overseeing all vendor quotations and invoices.
Ensure proper signoffs for attendance and all the required details for cost sheet submission.
Ensuring timely submission of client approved cost sheet to office and following up for the invoice.
Ensuring Accuracy of billing information.
Manpower planning for the site (playing a major role in their hiring process etc.)
Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.
Ensure proper teamwork for all the facilities.
Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management.
Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.
Dealing with occupants’ queries in verbal/ written form.
Ensuring robust complaint management process is in place and is followed meticulously
Communicating and circulating information to occupants’ authorities on operational complications.
Ensuring health and life safety regulations/ manuals are adhered on site
All risk assessment recommendations are implemented and enforced for compliances.
Creating business continuity plans.
Resolving emergency maintenance matters with urgency.
Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.
Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).
Coordinate and maintain the as-built drawing and transition document library.
Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.
Facilitate the services under the Slogan “No Safety No Work”.
What we’re looking for:
Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral).
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