Soft Service Executive
Department : Commercial/ Residential Site
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Reporting To: Property Manager
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Schedule: This is a full time position.
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Job Summary:
You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required.
Required Experience and Skill Set:
You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 2 to 3 years of work experience preferred.
Effective communication skills and customer-oriented service outlook is non-negotiable.
Should be physically fit and mentally robust.
Major area of responsibilities and Key Duties:
Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
Maintaining daily and monthly reports and sharing same with Property Manager and client.
Schedule weekly vendor meetings to discuss on daily issues if any.
Maintaining / preparing monthly attendance summary record for salary.
Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
Developing and mentoring new and subordinate vendor staff
Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
Assisting in preparing and developing the documentation of standard policies and procedures
Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
Manage landscaping and gardening.
Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
Ensure the housekeeping staff is well groomed.
Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
What we’re looking for:
You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).
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